Today’s review of the day is from Viewpoints member Bpalant - “When I first called Chase about refinancing my loan, I was a little skeptical when they recommended talking to Quicken Loans. However, I figured it wouldn’t hurt to give it a try.
My loan specialist, Sandra Hanna, was wonderful. She went through the entire process with me, explained anything I didn’t understand often multiple times, was patient, professional and courteous. We discussed several options surrounding terms, rates, etc and, together, chose the one that was right for me.
In 1.5 hours, I applied to refinance my loan and locked in a terrific rate.
I closed on my loan in approximately two weeks after starting the process. I closed it in the comfort of my own home and it took literally minutes to sign all of the documents.
I am delighted with Quicken Loans. I wouldn’t hesitate to recommend them to all of my friends and family.”
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Today’s review of the day is from Viewpoints member Lglenn11 – “My experience with Quicken Loans was phenomenol. Inititally, I didn’t think they would help me be able to refinance my loan in order to make sense for me to proceed with the process. My advisor called me back after I declined to share different options that Quicken gave to me which enticed me to eventually begin the refinance process. The staff was courteous, helpful and knowledgeable, very eager to help. From the time I began the process til the day I close, was a very short period of time, less than 30 days. I have friends that are going through loan modifications with their current banks and their processes are taking over 3 months!
Kudos to Dawn and her colleagues!”
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Whether you are buying a home or applying for a credit card, interest rates impact our daily lives in many ways. The Quicken Loans Home Loan U Guide to Mortgage Rates provides a detailed explanation of not only mortgage rates, but also how your amortization works, how mortgage payments are calculated, and how much you pay with different interest rates. While most people have numerous types of loans, it’s important to know exactly how your loan and interest payments work – to be on your way to financial success. Guide to Understanding Mortgage Rates
Today’s review of the day is from Viewpoints member ggalexander – “I was very pleased with my experience with Quicken Loans. They contacted me to participate in a program offered by National City Mortgage (my lender at the time). I spoke with Ryan Stupakis and he informed me of what I was being offered. We discussed my personal loan status and the fact that I was currently refinancing thru another lender. He was able to determine that refinancing thru the National City program thru Quicken I could save substantially on closing costs. It took him awhile to convince me because I was ready to close with the other lender. However, at no time was he rude or pushy. He was persistent in making me think about what would be best for me. After the initial call where I decided to refinance thru Quicken Ryan was available every time I called or emailed him.
After my initial contact with Ryan, Charlene Sanders kept the ball rolling with all paper trail. Getting all the forms for me to sign and keeping me on track to what I needed to do.
I have to say that financing my home thru Quicken Loans was the most pleasant experience I have ever had with a mortgage company. The electronic signage of forms is fantastic. Also I could sign in 24/7 and see status on things.
Closing was just as pleasant. The closing agent came to the house and we set in my living room and signed papers, what a deal. All funds transferred and were in account within a few days…”
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Today’s review of the day is from Viewpoints member rleach1211 – “I have had the please of working with Quicken Loans for both my initial home loans and re-financing current home loans. In all cases my experience has been top notch. John Wargo, my Executives Banker has been the best! He will call me when rates change or new products become available that may be of interest to me, and has always helped me to find the best value and solutions for my needs. John has made a process that is in most cases daunting and confusing; simple and effortless. I have had the pleasure to work with John on approximately 5 transactions and consider him and the entire Quicken team, my trusted adviser and partner, helping me to achieve my financial and real estate objectives. I am a very happy customer, and have recommended John and Quicken Loans to all my Friends. Thanks for everything, and I look forward to my next opportunity to work with John and the Quicken Team.”
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Today’s review of the day is from Viewpoints member Pittsbuurgher – “Decided to check out refinancing my home while watching football on TV. Did a web search, found Quicken to have the best rates, called the number & applied on the phone. Closed on the loan (in my home on a Saturday AM) in 2 weeks. Victor Baciu managed the whole process for me (done entirely on-line & with faxes) — eliminating all hassles & time wasters. Got the best available rate, invested the least amount of time & experienced no headaches — very efficient & effective. Kudos Quicken!”
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Quicken Loans has been able to accomplish greater online revenues using Tealeaf’s customer experience management (CEM). Tealeaf allows Quicken Loans visibility into all online activity on our site. This includes diving into the client’s online experience, getting visibility into site errors and identifying impulsive user behavior that might prompt clients to abandon our site. Here is what Matt Cardwell, Quicken Loans, vice president of marketing, had to say:
“Unlike in a physical store, it’s impossible to see why a customer experienced a glitch during an online transaction… That’s why we implemented Tealeaf – the solution provides a 360-degree look at the customer experience from their point of view. This makes it possible for us to find opportunities for improvement across millions of customer experiences monthly. Tealeaf has helped us achieve some of our best business results ever at a time when many of our competitors have fallen by the wayside.”
There is much to say about the value of a client’s experience. Quicken Loans is taking steps such as these making the client’s experience as perfect as it can be, as a result ensuring an increase in revenue. Check out what Tealeaf has to say about Quicken Loans use of customer experience management.
Today’s review of the day is from Epinions member Penny_shore – “This past December my husband and I refinanced our home mortgage through Quicken Loans in order to take advantage of lower rates — while at the same time, reducing the term of our loan. The experience was entirely painless! What a wonderful way to refinance. Quicken Loans gave us the lowest rate available on our 20-year fixed loan (we know this because we checked with five other institutions), and the entire application and approval process was handled through email and express carrier. The only appointments that needed to be made were for an appraiser and a closing agent. Both of these individuals were arranged by Quicken Loans and worked within our time constraints. They each took less that one hour of our time to complete their work. And the closing agent came to our house. The agents with Quicken Loans were very thorough. As we progressed through the various phases of the application and approval process, each agent ensured that our transition to the next person was smooth and that there were no loose ends. The agents were in constant contact with us to let us know how the process was progressing and quickly returned emails and phone calls with thorough and complete answers to all our questions. I would highly recommend using Quicken Loans for any mortgage related work that you may need.”
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Recently Crain’s Detroit Business recognized Quicken Loans for our community efforts in 2009. Quicken Loans was able to reach just under $1 million for charities and those in need. Quicken Loans team members volunteered at numerous events throughout the year, including food preparation at soup kitchens, handing out and sorting food at Lighthouse of Oakland County, teaching students about the basics of finance and banking and distributing around 500 winter coats from a coat drive.
In addition to our volunteering efforts Quicken Loans also hosted internal fundraisers including cook-offs, valet parking, online auctions and more. To see other fundraising efforts and more about Quicken Loans making a community Difference check out the Crain’s article or visit our Community Difference Blog.
Today’s review of the day is from Epinion’s memeber Hcooper1 – “I recently refinanced my home mortgage with Quicken loans. I’ve owned several homes and this was by far the easiest mortgage process ever. I made a brief inquiry over the internet and was contacted by a representative. I almost hung up as I was being bombarded with calls from other institutes but their professional attitude and sincerity really caught my attention. From that point on, they walked me through each step. Most of the information was uploaded to Quicken but some items were faxed. When I did have questions, my loan advisor was always quick to call me back. He helped me change my current interest only loan in to a 30 fixed, with a lower rate and lower monthly payments. When it came time to close on my loan, Quicken sent me a package ahead of time to review and then had a notary public come to me, so I could finish my loan without having to take time off of work or drive across town. It was a great experience and I highly recommend Quicken Loans to anyone looking to refinance or purchase a new home! In fact, two of my friend are currently using Quicken Loans for their mortgage process and have had similar experiences!”
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Today’s review of the day is from Viewpoints member Bpalant - “When I first called Chase about refinancing my loan, I was a little skeptical when they recommended talking to Quicken Loans. However, I figured it wouldn’t hurt to give it a try.
